Refund policy

Last updated: September 30, 2026

We want you to love your order. If something isn't right, here is how returns and refunds work.

30-day returns

You can return most items within 30 days of delivery. To be eligible, items must be unused, in the same condition you received them and in their original packaging. For hygiene and safety reasons, candles that have been lit and reed diffusers that have been opened cannot be returned unless they arrived damaged or defective.

How to start a return

Please email us at justus.velvoria@gmail.com or use our contact form with your order number before sending anything back. We will reply with return instructions and the return address. Items sent back without contacting us first cannot be accepted.

Unless the item arrived damaged, defective or incorrect, return shipping costs are paid by you.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery and include your order number and photos of the item and packaging. We will send a replacement or give you a full refund, including shipping costs, at no extra cost to you.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take a few extra days for the refund to appear. Original shipping costs are only refunded if the item was damaged, defective or incorrect.

Exchanges

The fastest way to get a different item is to return the item you have and place a new order for the one you want.

Order cancellations

You can cancel your order free of charge as long as it has not yet shipped. Just contact us as soon as possible.

Questions

If you have any questions about returns, email us at justus.velvoria@gmail.com.